Payment Policy

Thank you for your purchase! Please read our payment policy carefully to ensure you understand the terms that apply to transactions through our website. If you have any questions, please do not hesitate to contact our customer service. You can easily reach us via the contact page; we are happy to help you.

Accepted Payment Methods

We currently accept the following payment methods:

  • Bancontact
  • Visa
  • Maestro
  • Mastercard
  • American Express
  • PayPal
  • Google Pay

Payment Security

The security of your payment is our top priority. We use standard encryption technologies to ensure that your personal and financial information is secure during the checkout process.

Payment Processing

We process payments immediately after purchase.

Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.

Currency

Our website processes all payments in euros.

Failed Transactions

If your payment is declined or fails:

  • Please check that your card details or Apple Pay account have been entered correctly.
  • Contact your bank or payment provider for more information.
  • If the problem persists, please contact our customer service; we are ready to assist you.

Returns and Disputes

For information on returns, exchanges, or disputes, please refer to our return and refund policy.

For further questions:

Our customer service is available Monday to Friday from 9:00 AM to 5:00 PM. If you encounter any problems, please contact us; we will answer your questions within 24 hours.

Phone: +32 9 396 03 63
Email: info@maisonacier.be
Address: Rue Dr André 56, 7890 Ellezelles, Belgium